"When Kristina conducts training, especially in the field of customer service, the venue is electrified professionally.  The energy and passion that Kristina exhibits is immediately assumed by everyone in the session.  She teaches her trainees to be and to feel what the customer is feeling.  Kristina gets her trainees to appreciate that they should treat their customers as they wish to be treated. Kristina has done training for my teams at Citibank and American Express and she is superb.  We all learned a lot from her - don't miss the opportunity".

Lucent Technologies

"Working with Kristina has been an exceptional experience for me. She has the rare and amazing quality of being able to change people and their behavior with a few days of training. With her never-ending energy and enthusiasm as a trainer, she is truly able to "unleash" the power of our employees.  After one of her classes, employees would come to my office to tell me how Kristina changed their lives and the way they see their job. They would start to pursue career ambitions  that Kristina helped them formulate. I have seen administrative assistants grow into successful sales managers under her influence. I think a trainer with such qualities can really make a difference. My management and employees always want her back for more".

COCA COLA

"STI courses are always exciting and enthusiastically presented making our employees excited about learning. The flexibility of the instructor and the material helps to meet very specific training needs in our organization. 'Customer Service' is really what STI training is all about - you get what you need, when you need it, the way you need it!"

COMBELLGA

"Everybody praised the high level of professionalism, the content and the presentation of STI. I can only hope that the enthusiasm that was generated will lead to a significant raise in sales as was the case with the courses STI gave last year".

DHL

"In a difficult environment like Russia and the CIS we have found STI training courses a value added to our services by the quality of the training delivered and the understanding of our needs".

NorthBay Healthcare

"Kristina customized a series of workshops to assist a dozen physicians in our speaker's bureau hone their presentation skills for a lay audience. It is always a challenge to attract (and keep) busy physicians' attention on non-clinical matters. Not for Kristina. Her expertise was evident immediately, which gave her instant credibility with the doctors. Kristina showed the doctors that communication is much more than the transfer of information. With her coaching, they learned to impart their personalities with their information -- a much more effective combination. The results were noticeable immediately in near perfect scores in subsequent evaluations by lay audiences. My organization has gotten a great return on our investment in presentation training for our physicians; even better, the doctors think so too!"