"There's not a more useful tool in your company than the front line—your sales and service people," says Kristina Susac. "They're constantly getting feedback from customers about what's good, what's bad, and what the competition is doing."
Looking to get ahead? Learn how to leverage feedback by using your sales people as a partner and resource to the company. Developing new products and services based on this feedback is giving your customers exactly what they need and is solution selling at its best.

STI students praise the seminars for the personal impact they make on attitude and initiative, and particularly for the practical application of the course materials. The STI philosophy is that employees are a company's most crucial investment. Motivating and
educating that investment is a critical element in any successful business strategy.

STI has been providing Customer Service, Sales, and Presentation Skills seminars for businesses of all sizes world wide in culturally diverse environments since 1991.
Kristina Susac, Founder, Trainer, and Author brings a unique combination of skills to her internationally recognized company.

She was involved in forming the first 24-hour multi-lingual customer service center in Russia for a GTE joint venture. Being the first sales and service trainer in Russia brought her instant recognition from Fortune 100 companies, and they quickly began requesting her expertise. Coca Cola requested her assistance in forming Coca Cola University in Moscow. DHL, Citibank, American Express Bank, Xerox, Glaxo Smith Kline, Motorola, Sprint, Lucent Technologies, NCR, AT&T and others count themselves among STI's clientele.

Prior to founding STI, Kristina Susac was a National Accounts Sales Manager for Sprint in Los Angeles, California. She received extensive training in the highly competitive telecommunications arena. She was an annual recipient of the prestigious President's club Award, given to top revenue producers.

In addition to a sales management background, Ms. Susac was a radio news reporter in Sacramento, California, where she was covering political and news features.

Kristina Susac holds a Bachelor's Degree In Communication Studies and Journalism from California State University Sacramento.